Delivery

 

DISPATCH

Your order will be dispatched as soon as possible (after we receive your cleared payment), to the address given when placing the order.  In case of bank holidays, over the Christmas time or other high volume periods (for example Valentine's Day),  please allow a few extra working days for dispatch and delivery.

Orders may be dispatched in two ways:

•    either with Royal Mail (postal service), or with carriers: DHL and DPD

 

IMPORTANT- All our orders are processed automatically - so please contact us immediately if you wish to change anything in your order. Please bear in mind, that after working hours, during the weekend or bank holidays we are not capable to address any change requests.

Total amount to pay for your order will be the item/s price plus any delivery charges (if any, specified separately), but will not include import duties and other import charges (please see the section Customs & Duties below for more details). The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

 

DELIVERY OPTIONS

Please note that delivery times are estimates only.

All deliveries will be made according to the carriers' standard procedures. Special delivery instructions serve as guidance only and may not be followed by the carrier. If we need to split your order, you'll only be charged once for delivery. However if you've asked for the order to be split, you'll need to pay postage on each shipment.

A proof of delivery (signature) may be required upon delivery. Deliveries do not take place on Sundays and Bank Holidays.

 UK delivery


Service

Cost depending

on single order value

Estimated dispatch and delivery time   

≥ £20

< £20  5 business days *

Standard

FREE £2.99

 

International delivery

Service

Cost depending

on single order value

Estimated dispatch and delivery time

≥ £40

<£40 Europe Rest of the World

Standard

FREE £4.99 7 business days * 14 business days *

*Over the Christmas time or other high volume periods (for example Valentine's Day),  please allow a few extra working days for dispatch and delivery. 

 

Countries we deliver to:

(Don't see your country on the list? Contact us - we will check our delivery possibilities)

 

Europe 

7 business days

Rest of the world

14 business days

A

Andorra, Austria

Australia
B

Belgium, Bosnia and Herzegovina, Bulgaria

Brazil
C

Croatia, Cyprus, Czech Republic

Canada
D

Denmark

 
E

Estonia

 
F

Finland, France

 
G

Germany, Greece

 
H

Hungary

 
I

Iceland, Ireland, Italy

Indonesia, India
J  

Japan

K  

Kenya

L

Latvia, Lithuania, Luxembourg

 
M

Macedonia, Malta

Malaysia, Mexico
N

Netherlands, Norway

New Zealand
P

Poland, Portugal

Pakistan
R

Romania

Russia
S

Slovakia, Slovenia, Spain, Sweden, Switzerland

Saudi Arabia, Singapore, South Korea
T  

Thailand, Taiwan, Turkey

U  

UAE, Ukraine, USA

V  

Vietnam

 If you do not receive your order - let us know.

We do not to deliver to the following countries: Burma/Myanmar, Cuba, Iran, Iraq, Libya, North Korea, Serbia, Sudan, and Syria.

CUSTOMS & DUTIES

Please note that deliveries outside the EU may be subject to customs, legal or regulatory restrictions.

Items available on othereden.co.uk are sold on a delivery duty unpaid basis, which means that the recipient is responsible for paying import duty or any import charges prior to or on delivery (if such charges are applied). You are responsible for checking with local authorities the relevant threshold and duties for your international delivery address before placing an order. If the international delivery is outside the EU, it is advisable to keep your total order value below the customs duty threshold of the destination country. The amount of duty (if any) depends on the type of goods you buy and their value; some items can be imported without paying any duty at all.

Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, your delivery may be delayed. Such issues would need to be resolved by the buyer.
Please also note, that we're legally obliged to declare the full value of the goods on all packages shipping outside the EU. 


Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products delivered are damaged or incorrectly supplied then you must note the details of any damage or error on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email) within a reasonable period of time.

 

 

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